/* Copia fiel de D:\Anti\JuliaAcompanhamento\visor\templates\_estilo_designer.css (visor da Julia, commit 2eef5ba). Nao editar aqui: ajustes do painel ficam em painel.css. */
:root {
  --pagina: #D8D2CB;
  --metal-1: #F8FBFE; --metal-2: #E4EEF9; --cromo: #D2E0EF; --reflexo: rgba(255, 255, 255, .95);
  --superficie: #FFFFFF; --superficie-2: #FFFFFF; --cinza-fundo: #F0F2F5; --selecionado: #EDEFF1;
  --avatar-fundo: #DFE5E7; --avatar-texto: #54656F;
  --texto: #111B21; --texto-2: #667781; --texto-3: #8696A0;
  --azul: #1B5FB8; --azul-brilho: #4DA3FF; --azul-texto: #1B5FB8; --azul-suave: #E1EEFC; /* azul Automa: interface */
  --conversa: #00A884; --conversa-texto: #008069; --conversa-suave: #D9FDD3; /* verde: só dentro da conversa */
  --bolha-julia-1: #D9FDD3; --bolha-julia-2: #D9FDD3; --bolha-julia-3: #D9FDD3;
  --bolha-cliente: #FFFFFF;
  --chat: #E7DFDB;
  --padrao: url("data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%22104%22%20height%3D%22104%22%20viewBox%3D%220%200%20104%20104%22%3E%3Cg%20fill%3D%22%23DFD6D1%22%20stroke%3D%22%23DFD6D1%22%20stroke-width%3D%223.5%22%3E%3Ccircle%20cx%3D%2213%22%20cy%3D%2226%22%20r%3D%228.5%22/%3E%3Ccircle%20cx%3D%2239%22%20cy%3D%2226%22%20r%3D%228.5%22/%3E%3Crect%20x%3D%2213%22%20y%3D%2223.0%22%20width%3D%2226%22%20height%3D%226%22/%3E%3Ccircle%20cx%3D%2278%22%20cy%3D%2213%22%20r%3D%228.5%22/%3E%3Ccircle%20cx%3D%2278%22%20cy%3D%2239%22%20r%3D%228.5%22/%3E%3Crect%20x%3D%2275.0%22%20y%3D%2213%22%20width%3D%226%22%20height%3D%2226%22/%3E%3Ccircle%20cx%3D%2226%22%20cy%3D%2265%22%20r%3D%228.5%22/%3E%3Ccircle%20cx%3D%2226%22%20cy%3D%2291%22%20r%3D%228.5%22/%3E%3Crect%20x%3D%2223.0%22%20y%3D%2265%22%20width%3D%226%22%20height%3D%2226%22/%3E%3Ccircle%20cx%3D%2265%22%20cy%3D%2278%22%20r%3D%228.5%22/%3E%3Ccircle%20cx%3D%2291%22%20cy%3D%2278%22%20r%3D%228.5%22/%3E%3Crect%20x%3D%2265%22%20y%3D%2275.0%22%20width%3D%2226%22%20height%3D%226%22/%3E%3C/g%3E%3Cg%20fill%3D%22%23E7DFDB%22%3E%3Ccircle%20cx%3D%2213%22%20cy%3D%2226%22%20r%3D%228.5%22/%3E%3Ccircle%20cx%3D%2239%22%20cy%3D%2226%22%20r%3D%228.5%22/%3E%3Crect%20x%3D%2213%22%20y%3D%2223.0%22%20width%3D%2226%22%20height%3D%226%22/%3E%3Ccircle%20cx%3D%2278%22%20cy%3D%2213%22%20r%3D%228.5%22/%3E%3Ccircle%20cx%3D%2278%22%20cy%3D%2239%22%20r%3D%228.5%22/%3E%3Crect%20x%3D%2275.0%22%20y%3D%2213%22%20width%3D%226%22%20height%3D%2226%22/%3E%3Ccircle%20cx%3D%2226%22%20cy%3D%2265%22%20r%3D%228.5%22/%3E%3Ccircle%20cx%3D%2226%22%20cy%3D%2291%22%20r%3D%228.5%22/%3E%3Crect%20x%3D%2223.0%22%20y%3D%2265%22%20width%3D%226%22%20height%3D%2226%22/%3E%3Ccircle%20cx%3D%2265%22%20cy%3D%2278%22%20r%3D%228.5%22/%3E%3Ccircle%20cx%3D%2291%22%20cy%3D%2278%22%20r%3D%228.5%22/%3E%3Crect%20x%3D%2265%22%20y%3D%2275.0%22%20width%3D%2226%22%20height%3D%226%22/%3E%3C/g%3E%3C/svg%3E");
  --sombra: 0 1px .5px rgba(11, 20, 26, .13);
  --verde: #008069;   --verde-suave: #D9FDD3;
  --ambar: #8A5A0B;   --ambar-suave: #FDF1D8;  --ambar-borda: #E9C77E;
  --vermelho: #A13B2F; --vermelho-suave: #F8E1DD; --vermelho-borda: #DDA59D;
  --cinza: #54656F;   --cinza-suave: #F0F2F5;  --cinza-ponto: #AEBAC1;
  --expirado: #6E3B2E;
  --esqueleto: #E9EDEF; --esqueleto-brilho: #F5F6F6;
  color-scheme: light;
}


/* ---------- Base ---------- */
* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  background: var(--pagina);
  color: var(--texto);
  font-family: "Segoe UI", "Helvetica Neue", Helvetica, "Lucida Grande", Arial, sans-serif;
  font-size: 14px;
  -webkit-font-smoothing: antialiased;
}
.num, time, .dur, dd { font-variant-numeric: tabular-nums; }
svg { flex-shrink: 0; }
.so-leitor { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* Metal escovado nos tons do WhatsApp: degradê bege-prata + reflexo de 1px + borda cromada */
.metal {
  background:
    repeating-linear-gradient(90deg, rgba(255,255,255,.18) 0 1px, transparent 1px 3px),
    linear-gradient(180deg, var(--metal-1) 0%, var(--metal-2) 100%);
  box-shadow: inset 0 1px 0 var(--reflexo);
}

/* ---------- Estrutura da tela ---------- */
.app {
  display: grid;
  grid-template-columns: 380px minmax(0, 1fr);
  height: 100vh;
  min-height: 620px;
  background: var(--superficie);
  color: var(--texto);
  overflow: hidden;
}

/* Coluna esquerda */
.lateral {
  display: flex; flex-direction: column; min-height: 0;
  background:
    repeating-linear-gradient(90deg, rgba(255,255,255,.22) 0 1px, transparent 1px 3px),
    linear-gradient(180deg, #F8FBFE 0%, #EEF4FB 100%);
  border-right: 1px solid var(--cromo);
}
.lateral-topo {
  height: 76px; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center; padding: 0 18px;
  border-bottom: 1px solid var(--cromo);
}
/* Logo oficial Automa (versão para fundo claro) */
.logo { display: flex; align-items: center; gap: 10px; }
.logo svg { width: 42px; height: 42px; }
.logo-nome { font-family: "Space Grotesk", "Segoe UI", Helvetica, sans-serif; font-size: 30px; font-weight: 700; letter-spacing: -.04em; color: #101822; }
.logo-ai { font-family: "IBM Plex Mono", Consolas, "Courier New", monospace; font-size: 13px; font-weight: 500; letter-spacing: .08em; color: #F4F7FB; background: #1B5FB8; padding: 4px 8px; border-radius: 6px; }
.busca-area { padding: 12px 14px 10px; display: flex; flex-direction: column; gap: 10px; }
.busca {
  display: flex; align-items: center; gap: 10px; height: 40px; padding: 0 12px;
  background: #FFFFFF; border: 1px solid var(--cromo); border-radius: 8px;
}
.busca input { flex: 1; min-width: 0; border: 0; outline: 0; background: transparent; color: var(--texto); font: inherit; font-size: 14px; }
.busca input::placeholder { color: var(--texto-3); }
.filtros { display: flex; gap: 6px; flex-wrap: wrap; }
.filtro {
  height: 28px; padding: 0 10px; display: inline-flex; align-items: center;
  border-radius: 999px; font-size: 12px; font-weight: 600;
  color: var(--texto-2); background: #FFFFFF; border: 1px solid var(--cromo);
}
.filtro.on { color: #FFFFFF; border-color: #1B5FB8; background: linear-gradient(140deg, #4DA3FF 0%, #1B5FB8 100%); box-shadow: inset 0 1px 0 rgba(255,255,255,.45); }

.lista { flex: 1; min-height: 0; overflow-y: auto; margin: 0; padding: 6px 8px 12px; list-style: none; }
.item {
  display: flex; gap: 12px; align-items: center; padding: 10px 12px; border-radius: 8px;
  color: inherit; text-decoration: none;
}
.item:hover { background: rgba(255,255,255,.7); }
.item.on { background: #FFFFFF; box-shadow: 0 1px 2px rgba(16,24,34,.08), inset 0 0 0 1px var(--cromo); }
.avatar {
  width: 46px; height: 46px; flex-shrink: 0; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-weight: 600; font-size: 17px; color: var(--avatar-texto);
  background: linear-gradient(160deg, #F3F1EE 0%, #DCE0E2 60%, #C9CFD2 100%);
  border: 1px solid var(--cromo);
  box-shadow: inset 0 1px 0 var(--reflexo);
}
.item-corpo { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.item-l1 { display: flex; justify-content: space-between; align-items: baseline; gap: 8px; }
.item-l1 b { font-size: 15px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-l1 time { font-size: 12px; color: var(--texto-2); flex-shrink: 0; }

.item-l2 { font-size: 13px; color: var(--texto-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-l2.digitando { color: var(--azul-texto); font-weight: 600; }
.item-l3 { display: flex; align-items: center; gap: 7px; margin-top: 2px; }

/* Ponto de status */
.status { width: 9px; height: 9px; border-radius: 50%; flex-shrink: 0; }
.status.resp { background: var(--azul-brilho); animation: pulso 1.6s infinite ease-out; }
@keyframes pulso { 0% { box-shadow: 0 0 0 0 rgba(77,163,255,.6); } 100% { box-shadow: 0 0 0 7px rgba(77,163,255,0); } }
.status.cinza { background: var(--cinza-ponto); }
.status.verde { background: var(--verde); }
.status.vermelho { background: var(--vermelho); }

/* Chip de fase */
.chip {
  font-style: normal; font-size: 11.5px; font-weight: 600; line-height: 1;
  padding: 4px 8px; border-radius: 6px;
  color: var(--cinza); background: var(--cinza-suave); border: 1px solid transparent;
  white-space: nowrap;
}
.chip.verde { color: var(--verde); background: var(--verde-suave); border-color: transparent; }
.chip.ambar { color: var(--ambar); background: var(--ambar-suave); border-color: var(--ambar-borda); }
.chip.vermelho { color: var(--vermelho); background: var(--vermelho-suave); border-color: var(--vermelho-borda); }
.chip.azul { color: var(--azul-texto); background: var(--azul-suave); border-color: transparent; }
.chip.rosa { color: #B42318; background: #FDECEA; border-color: transparent; }   /* sem oferta: tom avermelhado */
/* menu de etapa da proposta (24/09/2026): um seletor no lugar da fileira de botoes */
.filtro-sel { position: relative; display: flex; align-items: center; gap: 8px; height: 36px; padding: 0 10px 0 12px; border-radius: 10px;
  background: #FFFFFF; border: 1px solid var(--cromo); color: var(--texto-2); width: 100%; box-sizing: border-box; }
.filtro-sel select { flex: 1; min-width: 0; appearance: none; -webkit-appearance: none; border: 0; outline: 0; background: transparent;
  color: var(--texto); font: inherit; font-size: 13.5px; font-weight: 600; padding-right: 20px; cursor: pointer; }
.filtro-sel .seta { position: absolute; right: 10px; pointer-events: none; color: var(--texto-3); }
.filtro-sel:focus-within { border-color: #1B5FB8; box-shadow: 0 0 0 3px rgba(27,95,184,.15); }
/* contagem ao lado de cada filtro (24/09/2026) */
.filtro .n { margin-left: 6px; min-width: 18px; padding: 0 5px; border-radius: 999px; font-size: 10.5px; line-height: 16px; text-align: center;
  color: var(--texto-2); background: var(--superficie-2); }
.filtro.on .n { color: #1B5FB8; background: #FFFFFF; }
/* situacao da proposta na Crefaz, no cabecalho */
.crefaz-linha { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; }
.crefaz-linha small { font-size: 12px; color: var(--texto-3); }
.crefaz-linha p { flex-basis: 100%; margin: 0; font-size: 12.5px; color: var(--texto-2); line-height: 1.35; }

/* Coluna da conversa */
.conversa { display: flex; flex-direction: column; min-width: 0; min-height: 0; background: var(--chat); }
.cab { flex-shrink: 0; padding: 10px 24px 10px; border-bottom: 1px solid var(--cromo); display: flex; flex-direction: column; gap: 10px; }
.cab-l1 { display: flex; align-items: center; justify-content: space-between; gap: 20px; }
.contato { display: flex; align-items: center; gap: 12px; min-width: 0; }
.contato .avatar { width: 38px; height: 38px; font-size: 13px; }
.contato-txt { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.contato-nome { display: flex; align-items: center; gap: 10px; }
.contato-nome b { font-size: 15px; font-weight: 600; white-space: nowrap; }
.tel .sep { margin: 0 6px; color: var(--texto-3); }
.tel { font-size: 12px; color: var(--texto-2); letter-spacing: .01em; }
.voltar { display: none; }

/* Selo de estado da conversa */
.selo { font-size: 11px; font-weight: 600; padding: 2px 8px; border-radius: 999px; white-space: nowrap; line-height: 1.3; }
.selo.ativa { color: var(--azul-texto); background: var(--azul-suave); }
.selo.aguardando { color: var(--cinza); background: var(--superficie-2); }
.selo.expirado { color: #FFFFFF; background: var(--expirado); }

/* Três números em destaque */
.numeros { display: flex; gap: 18px; margin: 0; }
.numeros > div {
  display: flex; flex-direction: column; align-items: flex-end; gap: 1px;
  padding: 2px 0 2px 18px;
}
.numeros > div + div { border-left: 1px solid var(--cromo); }
.numeros dt { font-size: 9.5px; font-weight: 600; text-transform: uppercase; letter-spacing: .08em; color: var(--texto-2); }
.numeros dd { margin: 0; font-size: 13.5px; font-weight: 500; color: var(--texto); white-space: nowrap; }
.numeros dd small { font-weight: 500; color: var(--texto-2); font-size: 12px; }

.numeros .destaque dd { font-size: 17px; font-weight: 600; color: var(--azul-texto); letter-spacing: -.01em; }

/* Trilha de fases — traço fino e pontos pequenos */
.trilha-wrap { display: flex; align-items: center; gap: 14px; }
.trilha { list-style: none; margin: 0; padding: 0; display: flex; flex: 1; min-width: 0; }
.trilha li { flex: 1 1 0; min-width: 72px; position: relative; display: flex; flex-direction: column; align-items: center; gap: 5px; text-align: center; }
.trilha li::before { content: ""; position: absolute; top: 4px; right: 50%; width: 100%; height: 1px; background: #D6DEE6; }
.trilha li:first-child::before { display: none; }
.trilha li.feita::before, .trilha li.atual::before { background: #8FB6E3; }
.trilha i {
  position: relative; z-index: 1; width: 9px; height: 9px; border-radius: 50%;
  background: var(--superficie-2); border: 1.5px solid #C3CED9; box-sizing: border-box;
}
.trilha .feita i { background: #8FB6E3; border-color: #8FB6E3; }
.trilha .atual i { background: var(--azul); border-color: var(--azul); box-shadow: 0 0 0 3px rgba(77,163,255,.22); }
.trilha span { font-size: 11px; line-height: 1.25; color: var(--texto-3); max-width: 84px; }
.trilha .feita span { color: var(--texto-2); }
.trilha .atual span { color: var(--azul-texto); font-weight: 600; }
/* Paga: o único lugar com verde na trilha */
.trilha.paga li::before { background: #9FD5BD; }
.trilha.paga .feita i { background: #9FD5BD; border-color: #9FD5BD; }
.trilha.paga .atual i { background: var(--verde); border-color: var(--verde); box-shadow: 0 0 0 3px var(--verde-suave); }
.trilha.paga .atual span { color: var(--verde); }

/* Desfecho fora da trilha */
.desfecho {
  flex-shrink: 0; display: inline-flex; align-items: center; gap: 7px;
  padding: 3px 10px; border-radius: 999px; font-size: 11.5px; font-weight: 600; white-space: nowrap;
}
.desfecho.ambar { color: var(--ambar); background: var(--ambar-suave); border: 1px solid var(--ambar-borda); }
.desfecho.vermelho { color: var(--vermelho); background: var(--vermelho-suave); border: 1px solid var(--vermelho-borda); }
.desfecho.cinza { color: var(--cinza); background: var(--cinza-suave); border: 1px solid var(--cromo); }
.desfecho-linha { display: flex; align-items: center; gap: 12px; min-height: 42px; }
.desfecho-linha p { margin: 0; font-size: 13px; color: var(--texto-2); }

/* ---------- Área da conversa ---------- */
.chat {
  flex: 1; min-height: 0; overflow-y: auto;
  padding: 18px 40px 28px;
  display: flex; flex-direction: column; gap: 6px;
  background-color: var(--chat);
  background-image: var(--padrao);
}
.dia, .marco {
  align-self: center; margin: 14px 0 10px;
  display: inline-flex; align-items: center; gap: 6px;
  padding: 6px 14px; border-radius: 16px;
  font-size: 12.5px; font-weight: 600; color: var(--texto-2);
  background: #FFFFFF; box-shadow: 0 1px 1px rgba(11,20,26,.06);
}
.marco { color: var(--texto); }
.marco svg { color: var(--conversa); }
.marco.cinza { color: var(--texto-2); }
.marco.cinza svg { color: var(--texto-2); }

/* Grupos de balões: nome em cima, balões seguidos do mesmo autor sem repetir nome nem ponta */
.grupo { display: flex; flex-direction: column; gap: 6px; max-width: min(64%, 600px); margin-top: 18px; }
.grupo.cliente { align-self: flex-start; }
.grupo.julia { align-self: flex-end; align-items: flex-end; }
.grupo.cliente + .grupo.cliente, .grupo.julia + .grupo.julia { margin-top: 0; }
.grupo.cliente + .grupo.cliente .rotulo, .grupo.julia + .grupo.julia .rotulo { display: none; }
.rotulo { font-size: 13px; font-weight: 700; color: #3B4A54; padding: 0 16px 2px; display: inline-flex; align-items: center; gap: 6px; }

.etq {
  font-style: normal; font-size: 10px; font-weight: 700; letter-spacing: .05em; text-transform: uppercase;
  padding: 2px 6px; border-radius: 4px; color: var(--texto-2); background: rgba(255,255,255,.7); border: 0;
}

.bolha {
  position: relative; padding: 8px 14px 8px 16px; border-radius: 18px;
  display: flex; align-items: flex-end; gap: 12px;
  font-size: 15.5px; line-height: 1.35; color: #111B21;
}
.bolha time { font-size: 12px; color: #667781; margin-bottom: 0; flex-shrink: 0; display: inline-flex; align-items: center; gap: 4px; }
.grupo.cliente .bolha { background: #FFFFFF; }
.grupo.julia .bolha { background: #D9FDD3; }
/* Ponta do balão só no primeiro da sequência */
.grupo.cliente .bolha:first-of-type::before, .grupo.julia .bolha:first-of-type::before {
  content: ""; position: absolute; top: 0; width: 12px; height: 12px; background: inherit;
}
.grupo.cliente .bolha:first-of-type { border-top-left-radius: 0; }
.grupo.cliente .bolha:first-of-type::before { left: -8px; clip-path: polygon(0 0, 100% 0, 100% 100%); border-top-left-radius: 3px; }
.grupo.julia .bolha:first-of-type { border-top-right-radius: 0; }
.grupo.julia .bolha:first-of-type::before { right: -8px; clip-path: polygon(0 0, 100% 0, 0 100%); border-top-right-radius: 3px; }
.grupo.cliente + .grupo.cliente .bolha:first-of-type, .grupo.julia + .grupo.julia .bolha:first-of-type { border-radius: 18px; }
.grupo.cliente + .grupo.cliente .bolha::before, .grupo.julia + .grupo.julia .bolha::before { display: none; }
.lido { color: #8696A0; }

/* Botão flutuante de ir ao fim (só visual) */
.conversa { position: relative; }
.rolar {
  position: absolute; right: 28px; bottom: 28px; width: 56px; height: 56px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  background: #FFFFFF; color: #7FD8B6; box-shadow: 0 4px 14px rgba(11,20,26,.16);
}

/* Botões de resposta (só visuais) */
.respostas { display: flex; flex-direction: column; gap: 4px; width: 100%; min-width: 240px; }
.respostas span {
  display: flex; align-items: center; justify-content: center; gap: 7px;
  padding: 9px 14px; border-radius: 18px;
  background: #FFFFFF;
  color: var(--conversa-texto); font-weight: 600; font-size: 14.5px;
}
.respostas span.escolhida { background: #FFFFFF; color: var(--conversa-texto); box-shadow: inset 0 0 0 1.5px #7FCB9A; }
/* Botao de link (cta_url) que a Julia mandou: mesmo desenho do botao de resposta, texto azul de link como no WhatsApp */
.respostas a.botao-link {
  display: flex; align-items: center; justify-content: center; gap: 7px;
  padding: 9px 14px; border-radius: 18px; background: #FFFFFF;
  color: #027EB5; font-weight: 600; font-size: 14.5px; text-decoration: none;
}
.respostas a.botao-link:hover { text-decoration: underline; }
/* tamanho de botao do WhatsApp: a largura do balao, nao da coluna inteira (Rubens, 24/09/2026) */
.respostas.link { width: auto; min-width: 0; align-self: stretch; }
.respostas.link a.botao-link { padding: 7px 12px; font-size: 14px; border-radius: 7.5px; box-shadow: 0 1px .5px rgba(11,20,26,.13); }
.respostas span.escolhida::after { content: "escolhida"; margin-left: 4px; font-size: 10px; font-weight: 600; text-transform: uppercase; letter-spacing: .06em; color: var(--conversa-texto); background: var(--conversa-suave); padding: 2px 6px; border-radius: 4px; }

/* Áudio */
.bolha.audio { align-items: center; gap: 10px; min-width: 270px; }
.play {
  width: 34px; height: 34px; border-radius: 50%; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  color: #54656F; background: #F0F2F5;
}
.onda { display: flex; align-items: center; gap: 2px; height: 28px; flex: 1; }
.onda i { width: 3px; border-radius: 2px; background: var(--texto-2); opacity: .75; height: 10px; }
.onda i:nth-child(-n+9) { background: var(--conversa); opacity: 1; }
.onda i:nth-child(3n) { height: 18px; } .onda i:nth-child(4n) { height: 24px; } .onda i:nth-child(5n) { height: 8px; }
.onda i:nth-child(7n) { height: 26px; } .onda i:nth-child(11n) { height: 14px; } .onda i:nth-child(2n+1):nth-child(n+14) { height: 16px; }
.dur { font-size: 12px; color: var(--texto-2); font-weight: 600; }

/* Anexo recebido (sem mostrar a imagem) */
.bolha.anexo { align-items: center; gap: 12px; padding: 8px 14px 8px 8px; min-width: 260px; }
.anexo-ic {
  width: 42px; height: 42px; border-radius: 12px; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  color: var(--conversa-texto); background: var(--cinza-fundo);
}
.anexo-txt { display: flex; flex-direction: column; gap: 1px; flex: 1; }
.anexo-txt b { font-size: 14px; font-weight: 650; }
.anexo-txt small { font-size: 12px; color: var(--texto-2); }

/* Digitando… */
.bolha.digitando { gap: 5px; padding: 14px 16px; align-items: center; }
.bolha.digitando i { width: 7px; height: 7px; border-radius: 50%; background: var(--texto-2); opacity: .35; animation: pulo 1.2s infinite ease-in-out; }
.bolha.digitando i:nth-child(2) { animation-delay: .15s; }
.bolha.digitando i:nth-child(3) { animation-delay: .3s; }
@keyframes pulo { 0%, 60%, 100% { transform: translateY(0); opacity: .35; } 30% { transform: translateY(-4px); opacity: 1; } }
@media (prefers-reduced-motion: reduce) { .bolha.digitando i, .status.resp { animation: none; opacity: .8; } .sk { animation: none !important; } }

/* Estado vazio */
.vazio { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 10px; padding: 32px; text-align: center; color: var(--texto-2); }
.vazio b { color: var(--texto); font-size: 16px; }
.vazio p { margin: 0; font-size: 13.5px; max-width: 260px; line-height: 1.45; }
.vazio .ic-grande {
  width: 64px; height: 64px; border-radius: 18px; display: flex; align-items: center; justify-content: center;
  color: var(--texto-2); background: linear-gradient(160deg, var(--metal-1), var(--metal-2)); border: 1px solid var(--cromo); box-shadow: inset 0 1px 0 var(--reflexo);
}
.conversa.vazia { align-items: center; justify-content: center; background-image: var(--padrao); }

/* Carregando (esqueleto) */
.sk {
  display: block; border-radius: 6px;
  background: linear-gradient(90deg, var(--esqueleto) 0%, var(--esqueleto-brilho) 50%, var(--esqueleto) 100%);
  background-size: 200% 100%; animation: brilho 1.4s infinite linear;
}
.sk.circ { border-radius: 50%; }
@keyframes brilho { from { background-position: 100% 0; } to { background-position: -100% 0; } }

/* ---------- Celular ---------- */
@media (max-width: 760px) {
  .app { grid-template-columns: minmax(0, 1fr); position: relative; }
  .app > .conversa { position: fixed; inset: 0; z-index: 10; display: none; }
  .app > .conversa:target { display: flex; }
  .voltar { display: inline-flex; }
}
/* Mesmas regras, forçadas nos quadros de celular da prancha */
.app.celular { grid-template-columns: minmax(0, 1fr); position: relative; }
.app.celular.mostra-lista > .conversa { display: none; }
.app.celular.mostra-conversa > .lateral { display: none; }
.app.celular .voltar, .app.celular-cab .voltar { display: inline-flex; }

@media (max-width: 760px) { .cab, .app.celular .cab { padding: 10px 14px 12px; gap: 10px; } }
.app.celular .cab { padding: 10px 14px 12px; gap: 10px; }
.app.celular .cab-l1 { flex-direction: column; align-items: stretch; gap: 10px; }
.app.celular .numeros { display: grid; grid-template-columns: 1.25fr 1fr 0.8fr; gap: 6px; }
.app.celular .numeros > div { min-width: 0; align-items: flex-start; padding: 2px 0 2px 8px; }
.app.celular .numeros dt { font-size: 9.5px; letter-spacing: .04em; line-height: 1.2; }
.app.celular .numeros .destaque dd { font-size: 17px; }
.app.celular .numeros dd { font-size: 12.5px; white-space: normal; }
.app.celular .trilha { overflow-x: auto; padding-bottom: 4px; scrollbar-width: none; }
.app.celular .trilha li { flex: 0 0 80px; }
.app.celular .chat { padding: 12px 16px 16px; }
.app.celular .rolar { right: 16px; bottom: 16px; width: 46px; height: 46px; }
.app.celular .grupo { max-width: 84%; }
@media (max-width: 760px) {
  .cab-l1 { flex-direction: column; align-items: stretch; gap: 10px; }
  .numeros { display: grid; grid-template-columns: 1.25fr 1fr 0.8fr; gap: 6px; }
  .numeros > div { min-width: 0; align-items: flex-start; padding: 2px 0 2px 8px; }
  .numeros dt { font-size: 9.5px; letter-spacing: .04em; line-height: 1.2; }
  .numeros .destaque dd { font-size: 17px; }
  .numeros dd { font-size: 12.5px; white-space: normal; }
  .trilha { overflow-x: auto; padding-bottom: 4px; scrollbar-width: none; }
  .trilha li { flex: 0 0 80px; }
  .chat { padding: 12px 12px 16px; }
  .grupo { max-width: 84%; }
}
.voltar {
  width: 36px; height: 36px; margin-left: -6px; border-radius: 50%;
  align-items: center; justify-content: center; color: var(--texto);
}